Udacity Preference Center
Role: Product Manager
Technologies: Custom Built Database, CSS/HTML, Javascript, Custom API, Blueshift
Tools: InVision, Sketch, JIRA, Google Docs
About Udacity Notifications Preference Center
As the Notifications Product Manager, I led the design and development the Udacity notifications preference center in order to create the best student experience possible. This preference center allows for students to opt-in and out of different kinds of notifications such as calls, SMS, and emails.
Defining the Problem
Students were receiving numerous notifications from many departments in the company, which leading to a sub-optimal student experience. We wanted to create a very tailored experience to each student and their communications preferences. In order to do so, I worked with the Marketing, Careers, Student Services, Careers, and Community Teams to identify all possible communications they may want to send to students.
The Process
Our team was comprised of a UX/UI Designer, Engineering Manager and Senior Full-Stack Developer. I worked with the Marketing, Careers, Student Services, Careers, and Community Teams to identify all possible communications they may want to send to students.
The process included:
Discovery Phase - data/requirements gathering, user research
UX Design - the designers worked in partnership with the developers to design wireframes with a great user experience while also creating a technically viable product
UI Design - the visual designer brought the wireframes to life with images and color that fit within Equinix brand guidelines
Legal - worked with legal to make sure that all legal requirements were met
Development - the front-end and back-end team worked together to build out the functionality
Launch and Testing - we went through several quality assurance tests before and post-launch
The Result
Students are now able to curate their communication preferences to personalize their learning experience throughout their course.
